Privacy Policy
CoozyPaw (“we,” “us,” or “our”) operates the website coozypaw.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Site.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Information You Provide to Us
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely by our third-party payment processor — see Section 4)
b) Information Collected Automatically
When you browse our Site, we automatically collect certain information via cookies and similar technologies, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website
- Approximate geographic location (based on IP address)
c) Order and Fulfillment Information
To fulfill your order, your shipping details (name, address, and order contents) are shared with our fulfillment and logistics partners.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status, shipping, and delivery
- Respond to customer service inquiries
- Send marketing communications (only if you have opted in, and you may unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our Site, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly if cookies are disabled.
We may also use analytics tools (such as Google Analytics) to understand how visitors interact with our Site.
4. Payment Processing
All payments made on our Site are processed through a secure, PCI-compliant third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Please refer to our payment processor’s own privacy policy for details on how they handle your payment data.
5. Order Fulfillment and Third-Party Suppliers
CoozyPaw uses third-party fulfillment partners to ship products directly to customers. As part of this process, necessary order information (such as your name, shipping address, and items ordered) is shared with our fulfillment partners solely for the purpose of processing and delivering your order. These partners are not authorized to use your information for any other purpose.
6. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Fulfillment and logistics partners, to ship your order
- Payment processors, to securely process your payment
- Service providers, who help us operate our Site, send emails, or analyze performance (bound by confidentiality obligations)
- Legal authorities, if required by law, court order, or to protect our legal rights
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of the sale or sharing of personal information (where applicable under state law)
To exercise any of these rights, please contact us using the details in Section 12.
9. Children’s Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. International Data Transfers
As part of our order fulfillment process, your order information may be transferred to and processed in countries outside the United States, including countries where our fulfillment and logistics partners are located. By using our Site, you consent to this transfer of information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: info@coozypaw.com Website: coozypaw.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
